Sutera Lounge

Changing the way you receive your healthcare

Sutera Lounge is part of AVISENA’s continuing effort to make available the best possible medical attention and luxurious patient experience to our customers. It offers you the exclusivity and indulgence in healthcare choices. We heal the old-fashioned way –We Just CARE MORE.

Sutera Lounge is an understanding and affirmation of your desire for comfort and privacy. We provide you healthcare in an intimate, exclusive and soothing environment delivered with personalized attention and attentiveness.

No more queuing in crowded waiting rooms or the incessant headaches of the common outpatient rooms.


Dato’ Dr Omar Abd Hamid is the founder and currently the President & Chief Executive Officer of DEMC. He has a long and diverse experience in hospital operations, planning and design, hospital feasibility evaluation and quality assurance. Through his leadership, DEMC has emerged as the leading boutique hospital that offers personalised service in an exclusive setup. His valuable project experience includes the planning and commissioning of the 1000-bedded Hospital Universiti Kebangsaan Malaysia (HUKM), and the 600-bedded Hospital Tengku Ampuan Afzan, Kuantan.

In 2003, he was awarded the prestigious national “Entrepreneur Award In Service Sector” by the Ministry of Entrepreneur and Development for his successful entrepreneurship in setting-up and managing a profitable private medical centre in Shah Alam.

He holds a Bachelor of Medicine and Surgery (MBBS) from the University of Malaya, a Post-Graduate Diploma in Hospital Administration (PGDHHSA) from the University of South Bank, United Kingdom and a Master in Business Administration (MBA) from the University of Ballarat, Australia. He has also earned an intensive Management Training in Mayo Medical Centre, Rochester, Minnesota, USA.

Quality waiting time

You spend quality time on your every visit to us by enjoying shorter waiting periods and maximizing on our facilities and services. Our appealing ambiance engages customers in a relaxing manner through entertainment and educational programmes on a big flat screen television display, reading materials, quietly elegant interior decorations, computer access and tranquil lighting.

Personalized Boutique Experience

These facilities assure our guests that they are getting quality healthcare in a premium setting that reflects the care culture and guests healing process of Sutera Lounge customers. AVISENA’s loyalty programmes showcases our knowledge, confidence and ability to deliver high quality exclusive health-care attention to our customers.

The facilities offered in Sutera Lounge
  • Personalized registration, admission and billing procedures
  • Complimentary gourmet buffet
  • Ala carte food is available upon request
  • Dispensation of medicine
  • Astro satellite channels on LCD screens
  • Exclusive magazines and reading materials
  • Phlebotomy room
  • Wi-Fi access with iMac at your disposal
  • Meeting point for business discussions
  • One-stop center for international patient
Sutera Lounge Membership Scheme

By signing up as a Sutera Lounge Card Member, you will enjoy the following VVIP benefits:

  • Full access to Sutera Lounge and its facilities throughout the year during office hour (except for Sundays & Public Holidays)
  • Complimentary parking at open car park for members who are seeking treatment with Inpatient Services
  • Room upgrade for all admissions upon availability
  • 10% discounted rates on DEW Executive Wellness Programme
  • Expedited medication prescription refill (subject to specialist’s advice)
  • All appointments and referrals will be personally attended to by our  Guest Relation Assistant
  • Personalized appointment management for members who are seeking treatment with any Outpatient Specialist Services
  • Quarterly clinical update session with our clinicians
  • Monthly e-newsletter

For further information or enquiries, kindly contact our Sutera Launge team at:

Avisena: Corporate Video

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