Pharmaceutical Services

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Dato’ Dr Omar Abd Hamid is the founder and currently the President & Chief Executive Officer of DEMC. He has a long and diverse experience in hospital operations, planning and design, hospital feasibility evaluation and quality assurance. Through his leadership, DEMC has emerged as the leading boutique hospital that offers personalised service in an exclusive setup. His valuable project experience includes the planning and commissioning of the 1000-bedded Hospital Universiti Kebangsaan Malaysia (HUKM), and the 600-bedded Hospital Tengku Ampuan Afzan, Kuantan.

In 2003, he was awarded the prestigious national “Entrepreneur Award In Service Sector” by the Ministry of Entrepreneur and Development for his successful entrepreneurship in setting-up and managing a profitable private medical centre in Shah Alam.

He holds a Bachelor of Medicine and Surgery (MBBS) from the University of Malaya, a Post-Graduate Diploma in Hospital Administration (PGDHHSA) from the University of South Bank, United Kingdom and a Master in Business Administration (MBA) from the University of Ballarat, Australia. He has also earned an intensive Management Training in Mayo Medical Centre, Rochester, Minnesota, USA.

Pharmaceutical Services

Our Pharmaceutical Services provides a comprehensive pharmaceutical care to meet the needs of the patients. The scope of services include Inpatient Pharmacy, Outpatient Pharmacy, Drug Information Services and purchasing of drugs & medical supplies. Our Inpatient Pharmacy supplies medication to the hospital’s inpatients as well as the wards. Pharmacy personnel will review the medications for safety and efficacy. We provide bed side discharge where we dispensed the medications together with proper instruction in the patient’s room. Our Outpatient Pharmacy supplies medications to all specialist clinics’ and Accident & Emergency’s patients. We also provide pharmaceutical care through patient counseling. Pharmacy store will handle all the purchase and storage of wide range of medications including both original and good generic drugs. Central store will handle the inventory management of medical supplies including OT supplies.


Operational Hour:

  • 24hours operation
  • Contact No: 03 5515 1845 | Fax: 03 55151807

DEMC Pharmacy Helpline

DEMC PHARMACY HELPLINE is a toll free and confidential telephone service which is available for everyone who is concerned about medications.

1-300-88-3362


Welcome to the DEMC PHARMACY HELPLINE information page!In line of DEMC Specialist’s effort to deliver optimum healthcare services to our beloved patients and customers, this is a new dedicated line for public to enquire further regarding their medications. How can we assist you?We will provide information on:

  • How the medicine works.
  • Instruction on how to take medicines.
  • The related side effects
  • Drug-drug interactions
  • Safety of medicines during pregnancy and breastfeeding
  • Storage of medicines
  • Availability of medicines
  • Information on vaccinations
  • Increase compliance and awareness.

Service Operating Hours

  • Monday to Friday : 9.00am to 5.00pm | Lunch break : 1.00pm to 2.00pm (Monday-Thursday)
  • 12.30pm to 2.30pm (Friday)
  • Saturday : 9.00am to 1pm

DisclaimerThis telephone service is not for emergencies, medical advice or second opinions* call rate charges may be applied by domestic telco operator.

Home Delivery Pharmacy Service

What is this service all about?

  • This is an added value service to help DEMC’s patients to receive their medications with ease.

When you use the Home Delivery Pharmacy Service:

  • Medications are delivered to your doorstep.
  • Save time & money because you will no longer need to come into the hospital & wait in line.

Personalized Home Dispensing Service:

  • Same day delivery of medications by pharmacy staff with proper instructions directly to your house/office.
  • Applicable for both new and repeat prescriptions.
  • Coverage area : within 10km radius of DEMC
  • Charges : RM 10.00 per delivery
  • Delivery time : 4pm-6pm (Mon-Friday) | 12pm-3pm (Saturday)

*Ensure that someone is available to receive the medications at the agreed time.


Medications Delivery By Courier:

  • Applicable for long term/repeat prescriptions. (no changes from past medications record or no new medicine)
  • Delivery will be within 3-5 working days after confirmation of order & payment (nationwide)
  • Stricly for solid form medication, do not require special storage & not a controlled drug.
  • Charges : RM 7.00 per courier service.
  • Applicable for both GL & cash paying patients
  • We will handle all prescriptions refill including guarantee letter from insurance and courier your medications to your door step.

*You need to request for more than one (1) month prescription till your next appointment with doctor. Original prescription must be handed over to pharmacy before arranging for delivery.


Operation Hours:

  • Monday to Friday : 4pm – 6pm (for Home Dispensing) | 2pm onwards (for courier collection)
  • Saturday : 12 noon onwards (for Home Dispensing)

1 300 88 3360 (Toll Free Pharmacy helpline)

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